Alert ESTRADS Certification
Have you noticed a serious violation by an entity certified by ESTRADS Certification ?
Raise the alarm and notify our teams:
Let us know.
Procedure for the collection and processing of reports, established pursuant to the Act of December 9, 2016, as amended by the Act of March 21, 2022.
What You Can Report
- a nonconformity identified at a certified organization or an organization seeking certification, with respect to the applicable standard
- a breach attributable to ESTRADS Certification or one of its employees, particularly with regard to impartiality
- a crime, a misdemeanor, a threat to the public interest, or a violation of European Union law, as defined by the amended Act of December 9, 2016
Who can report
Any individual who has become aware of the facts in a professional context: current and former employees ofESTRADS Certification, job applicants, employees of certified organizations, suppliers, subcontractors, and customers.
A third party with no professional connection to the matter may also submit information. The information is processed, but without the protective status afforded to whistleblowers.
How to Report
Using the form below, or by email to contact@estrads.fr with “report” in the subject line.
By mail, in a double envelope marked “Report—Confidential—To Be Opened Only by the Recipient,” addressed to: ESTRADS Certification, for the attention of the report coordinator, 25 avenue Duquesne, 75007 Paris.
You may submit a report without providing your identity. In that case, no acknowledgment of receipt or response can be sent to you.
What a Useful Report Includes
The facts, their date or time period, the individuals or organizations involved, and any information that can be used to verify them. A report that is too vague cannot be investigated.
Who receives the reports?
Reports are received by two specifically authorized individuals: Mr. Jean-Michel Samoyau, President ofESTRADS Certification and designated contact person, and Mr. Colin Samoyau. They are the sole recipients of reports submitted via the form or by email. A report is not forwarded to any other employee, even when it concerns a case being handled by a third party.
When a report involves one of these two individuals, it is handled by the other. When it involves both, it may be forwarded directly to the relevant external authority—such as the Defender of Rights—which will refer it to the appropriate authority.
Deadlines
Step | Deadline |
|---|---|
Confirmation of Receipt | 7 business days from the date of receipt |
A Look Back at the Follow-Up Actions Taken | 3 months from the date of the acknowledgment of receipt |
If the investigation continues beyond three months, you will be notified of this and of the reasons for the delay.
Instruction
The case manager verifies that the report falls within the scope of the program. If it does not, the case manager informs the reporter and, if necessary, directs them to the appropriate channel.
If not, he or she conducts the necessary checks. He or she may request additional information from the author and any relevant individuals, without revealing the source of the report.
Upon completion, he decides on the next steps: dismissal of the case, corrective action, suspension or revocation of a certification, or referral to the competent authority.
Privacy
The identity of the person who filed the report, the identities of the individuals named in the report, and the information collected are confidential.
The identity of the author may be disclosed only with the author’s consent. It may be disclosed to a judicial authority, in which case the author is notified in advance, unless such disclosure would jeopardize the proceedings.
The information needed to identify the author is accessible only to the two authorized individuals mentioned above.
Copyright Protection
No retaliatory action may be taken against a person who has reported a matter in good faith: neither dismissal, nor disciplinary action, nor discriminatory measures, nor termination of a contractual relationship.
This protection applies even if the reported facts are ultimately not proven, provided that the reporter had reasonable grounds to believe them to be true at the time of the report.
A report made in bad faith or with the intent to cause harm subjects the person who made it to the penalties provided by law.
If you are the subject of an alert
You will be notified of the processing of your personal data as soon as the necessary precautionary measures to preserve evidence have been taken.
You have the right to access and correct your personal data. Under no circumstances may you request the identity of the person who filed the report, nor may you object to the processing of your data.
Data Retention
A report that falls outside the scope of the program is destroyed within two months of the completion of the review.
A report under investigation is retained for the duration of the proceedings and then archived with restricted access for the duration of the applicable appeal or statute of limitations periods.
Data processing is described in the privacy policy.
External routes
A report may be submitted directly to an external authority without going through the internal system: the relevant sectoral authority, the Defender of Rights, a judicial authority, or European Union institutions.
Public disclosure is protected only in the specific cases provided for by law, including failure to address an issue within the prescribed time frame following an external report, or a serious and imminent danger.
Last updated: July 2026.